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EndNote

A step by step guide on how to use EndNote

Known issues and troubleshooting

Mendeley and EndNote conflict

The EndNote and Mendeley plugins in Word do not work well together, so you might experience problems if you have both installed. The most common error message seen is 'Cannot edit range' when trying to insert a citation from EndNote into a Word document.
To stop this, disable the Mendeley plugin by following these steps:

  • Open the File menu in Word
  • Select Options then Add-Ins
  • From the Manage list at the foot of the window select Word Add-ins and click on Go
  • Deselect the Mendeley add-in

You will need to do this every time you open a document in Word. Alternatively, remove Mendeley.

Working in EndNote on your computer hard-drive

Open your working library in its new location on your computer.

  • Empty the Trash group
  • Open the Edit menu and select Preferences
  • Go to Sync in the left-hand menu
  • Untick the Sync Automatically box
  • Click on Apply then on OK
  • Close EndNote

Cite while you write plug-in not showing

If the CWYW plug-in is not visible, follow these steps:

  • In Word, go to File>Options>Add-ins
  • In the Manage box select COM Add-ins and click Go
  • Make sure EndNote Cite While You Write is selected

If this does not work, you may need to manually add the CWYW plug-in. For further help follow the links below

Cite while you write asking you to login

If you are asked to log in after clicking on 'Insert Citation' in Word and searching for a reference on your own device (particularly on a Mac), Word is linking to EndNote Online rather than the desktop version.

  • In Word's EndNote tab, click on Preferences
  • Choose the Application tab in the pop-up box and in the Application box choose EndNote instead of EndNote Online from the drop down options
  • Click on OK 

Screenshot showing someone in the EndNote tab in Word. After clicking on preferences there's a pop up box. In the application tab, choose EndNote Desktop

If you have EndNote Click installed in your browser but it does not pop up, you may have to clear the cache in your browser or deactivate the pop-up blockers on your browser.